Delivery

Ensuring Safe Delivery

How do you guarantee my cake will arrive safely is our most frequently asked question. So let us tell you how we do just that. We send out thousands of cakes every year all over the UK from Aberdeen down to Penzance and we've developed some great packaging and use the country's most popular courier service to ensure your cake arrives safely.

The Packaging

The safe transit of your cake all starts with the boxes we use and how we secure the cake inside the box. It usually depends on the size and shape of the cake but the cake itself will be giftwrapped and protected by a cake collar. The boxes are made to measure for each cake and protective air bags are also used. Please note that if your cake comes with some delicate sugarcraft pieces such as flowers or cartoon characters, these will be can be wrapped separately and will require you to place them on the cake yourself (don't worry this doesn't require any decorating expertise at all!)

The outer box has is a bespoke design unique to us and comes with a convenient carry-handle so that the cake can be safely and easily picked up in a way that ensures it remains safe inside.

 

The Delivery Experts

We use Parcelforce - the UK's leading courier company who deliver all over the UK. They are experts in the safe delivery of all sorts of products from antiques to animals. Our special relationship means all the couriers are trained to look after your cake and ensure it reaches you in good condition. Each cake is hand delivered directly from our front door to your front door.

A signature is required to confirm delivery but if you have provided us with a mobile phone number, you will get a text message when the driver is en route and you can choose to get it delivered to a neighbour or your local post office if you're not around.

If you have any reservations or questions about ho

 

 

Problem With Your Order?

 

In the rare circumstance that something doesn't go to plan we are here to help. Please look at the section below to see how we will help:

Damaged Cake?

It is very rare that a cake becomes damaged on its way to you. Should this unfortunately occur then please get in touch and we can help put this right for you. You can find our contact details on the Contact Us page of the website.


Late Delivery?

Please contact Parcelforce who will be able to track your delivery and arrange for -re-deliveries etc if you were not around when they arrived. Their contact details can be found here.

If you had upgraded to the guaranteed, timed service we will refund the cost of this if your cake arrives outside of your paid-for time slot. We are only able to refund the delivery charge.

If you had selected the standard, free delivery service then unfortunately this is not a guaranteed service. While 97% of deliveries arrive on time circumstances outside of our control such as traffic accidents and adverse weather mean we are unable to offer any refunds or compensation should a late delivery occur. We state on the website on the cake page and on the delivery page that this is why we always recommend arranging a delivery date a day or two prior to your party and this is also covered in our terms and conditions.


Something Else?

Please contact us and we will be happy to help with any other queries you have.

Returns Policy

In accordance with the distance selling regulations and the Consumer Contracts Regulations 2014, we are unable to accept returns for perishable and/or personalised products. This is clearly stated in the Terms and Conditions.