We use DPD - the largest courier company in Europe, who deliver all over the UK. They are experts in the safe delivery of all sorts of products from antiques to animals. Our special relationship means all the couriers are trained to look after your cake and ensure it reaches you in good condition. Each cake is hand delivered directly from our front door to your front door.
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DPD really excel with their consumer technology so you are fully aware of where your cake is at all times!
You will receive a text message and an email from the courier (if you do not provide a mobile number please make sure you do leave an email address for notifications - we do however recommend you leave both forms of contact). You will receive notifications with a one hour window for delivery where you can choose to have the cake left in a safe place, with a neighbour, or a DPD pick up shop (PLEASE NOTE WE DO NOT RECOMMEND YOU HAVING IT LEFT WITH A PICK UP SHOP AS IT CAN TAKE 1-2 DAYS FOR IT TO ARRIVE THERE). You can track the driver's progress up to 15 minutes from your delivery address on the DPDlocal website(www.dpdlocal.co.uk) or download their app for detailed information.
If you have any reservations or questions about how we deliver our cakes, please contact us and one of our customer service team will be more than happy to help. We are fully aware how important your occasion is and it is paramount to us that your cake is delivered on time.