Frequently Asked Questions
- Do you offer a next day delivery service 6 days a week?
Yes we do, Monday to Saturday ! However orders must be placed Monday to Friday before 1pm for the next day service. Orders placed on Friday before 1pm can be delivered on Saturday and Monday. If an order is placed on the weekend the earliest it can be delivered is Tuesday unless collected from our store in Slough, Berkshire, on Monday
- What are your opening hours ?
Monday to Friday, 8am- 5pm. You can contact us at anytime and leave a message and we will get back to you ASAP! Our customer service is super efficient.
- How can I contact you?
Via telephone- 01753 374 26
By email- email@example.com
Message us- via our Contact Form on our website
Via live chat - available Monday - Friday
Drop us a Facebook message- https://www.facebook.com/newcakesberkshire/
Or pay us a visit at our workshop- 175 Buckingham Avenue, Slough, SL1 4RD
- Can we collect in store?
Absolutely! Give us a call before or after purchase or pop it in the notes before checkout online. You are more than welcome to collect in the weekends as well.
- How do you ensure the cake arrives safely?
We have taken years to perfect our delivery packaging and designed a unique cake box where the cake can be easily carried and transported. All cakes are delivered as a fragile item which is printed clearly on the packaging. Our courier delivers nationwide with over a 99% success rate.
- What happens in bad weather conditions?
In the case of an adverse weather forecast, we suggest you order 3 working days in advance or call us to change your delivery date.
- When do you suggest I order my cake before the event?
In normal weather conditions, we recommend you order your cake 2 days in advance as the cake is sealed airtight under the sugarpaste fondant, and will remain fresh for up to 10 days!
The reason we suggest you order in advance is because of unforeseen circumstances, like adverse weather conditions or a delayed courier. We know that the cake is a centre piece of the party and the last thing we want to see is a party with no cake! PLEASE NOTE THAT IN THE LEAD UP TO CHRISTMAS AND BLACK FRIDAY/CYBER MONDAY PERIODS WE STRONGLY RECOMMEND SCHEDULING YOUR DELIVERY DATE AS TWO FULL WORKING DAYS BEFORE THE EVENT.
- How many portions do your cakes provide?
8" cakes will serve 20-25 portions
10" (extra large) cakes will serve 30-35 portions
12" (XXL) cake with 3 layers will serve 40-50 people(Hand Delivery collection only)
If you are looking to serve more guests at your event we can send out a separate plain cutting cake with the colour of your choice or we can try our best to add more layers to increase the number of portions (depending on the design of the cake). Give us a call, we can always come up with a solution to suit your needs.
- Do you make tiered cakes?
Option1: We can make as many tiers as you like for collection in our Berkshire based workshop, or we can hand deliver for an additional charge.
Option2: We can delivery each tier in separate boxes, and all you have to do is place one on top of the other.
- Do you do wedding cakes?
Yes we most certainly do! From elegant floral to the quirky and comical designs, whatever your needs we can create stunning wedding cakes from our award winning team. We have also done many last minute wedding cakes, so if you have been let down by your cake maker or forgot about the cake, give us a call and we will make a plan for you. Our turnaround time is unbeatable!
- Do you do corporate cakes?
Yes, some of our biggest clients are corporate companies. We can do logo cakes, logo cupcakes as well as any other designs you have in mind. We have catered for very large events, and can hand deliver within a 20 mile radius of our studio. Some of our clients include, Amazon, BT, Chubb, Just Eat, Captain Morgan, Lego and Five Guys to name a few. Please fill out our corporate order form found on the main menu.
- How many successful cake deliveries have you made?
We have successfully delivered over 29,000 cakes to every part of the UK. You can rest assured we have done this many times before and your special day will be extra special with a cake from New Cakes.